Email Basics

This page contains vital information that everyone needs to know to successfully manage their email. Even if you are an email veteran or you've used other email services in the past, please take a moment to review this page. The information here will be useful to email users at all experience levels.

The first thing you need to know about managing your email, is where you go to make changes to your accounts. To make any changes to how your email is set up you need to access your Control Panel. To do this go to http://www./stats/ (replace www. with your domain name). You will be prompted for your userID and your password. When the Control Panel is displayed, click on the link labeled Configure E-mail. (This page can be accessed directly at http://www./cgi-bin/secure/mailset .)

From the Email Settings screen you can manage all aspects of your email, including email forwarding, POP email accounts, and Autoresponders. Click on the links in this paragraph for more information, or continue reading this page for more email basics.

***Important***
Keep in mind that email addresses at will only work as long as is an active domain name. If you have just opened your account it may take a couple of days before your domain is active and email at starts to work.

Believe it or not, you don't have to do anything to get email addresses at to start working! When your account is activated, a special Default Email Forwarding Account is automatically set up that forwards all email messages addressed to anything @ to the email address that you provided when you applied for the account. In the future, if you create specific email addresses that go someplace else, email for the addresses that you have not yet configured will still be forwarded through your Default Email Forwarding Account.

***Important***
Take a moment to make sure that your Default Email Forwarding Account forwards to a valid Internet email address! Do not set it to forward to an address at if you have not yet created that address or your domain name is not yet active. If you set your Default Email Forwarding Account to forward to an invalid email address, it will result in the loss of email!

If you would like to change the address to which your Default Email Forwarding Account forwards to, go to the Email Settings portion of your Control Panel. When the Email Settings screen loads, look for the Mail Forwarding section (near the top of the page). The very first field under Mail Forwarding is where you can change the address that your Default Email Forwarding Account forwards email to. You can change this to any valid Internet email address. Scroll down to the bottom of the Mail Forwarding section, and click on the button labeled "Change" to save your changes.

Put briefly, The Master POP Account is an alternative to your Default Email Forwarding Account. You might choose to use it if you don't have an email address that you would like to use for your Default Email Forwarding Account, or if you would just rather have your unconfigured email addresses sent to a POP box.

To activate your Master POP Account, simply remove the forwarding address from your Default Email Forwarding Account. (See above.) By removing the default mail forwarding address, all mail addressed to your domain can be retrieved from the Master POP Account rather than being forwarded.

When you retrieve email from the Master POP Account, the popID and password are the same as your account userID and password. If you create additional POP email accounts, do not to use your account userID for any of them because it is already taken by the Master POP Account. For more important information about using POP accounts see POP Email Accounts and How to Configure your Email Program.